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FarmSano

Help

Frequently asked questions and answers.

How do I post an advert?+

1. Click "Add advert". 2. Describe the product: title, description, price (or "Free") and photos. You can add several adverts at once. 3. Enter the seller details and the pickup place. 4. Check the summary and choose the publication period and an optional promotion for each advert. 5. Sign in with a code from an e-mail or SMS, confirm your contact details and pay. We check the advert, publish it and let you know by e-mail.

Is posting an advert paid?+

Publishing adverts is free

Will my advert renew by itself?+

Yes. During the launch offer a free advert renews automatically for free before its period ends, without any payment. You can switch it off with "Renew automatically" in My adverts or with the link in the e-mail. When an extension is no longer free, nothing renews by itself.

How does passwordless sign-in work?+

There is no password. Enter your email or phone number and we send a one-time code: by SMS to a phone number, by email to an address (the email also contains a sign-in link valid for 10 minutes, in the browser where you open it). Type the code in the panel and you are in. If the SMS does not arrive: check the country prefix, wait a moment and use the resend option, or sign in with your email instead. If the email does not arrive, check the spam folder.

How do I collect a purchased product?+

You contact the seller through messages and arrange in-person pickup or local delivery.

How do I report a problem with an advert?+

Use the "Report" button on the advert page or on the farm profile, describe the problem and send the report. Every report is reviewed and we take action when the rules are broken.